1. Scope of Services

​

REVEL provides professional-development and leadership services that may include one-to-one executive coaching, strategic advisory, leadership programs, assessments, stakeholder feedback, facilitated workshops, onboarding support, and practical tools or materials.

​

The specific services, participants, cadence, term, fees, and deliverables for an engagement will be stated in the applicable engagement agreement, proposal, statement of work, or invoice (collectively, the “Engagement Documents”). Services not expressly included in the Engagement Documents are outside the scope of the engagement.

​

Unless expressly stated in the Engagement Documents, REVEL does not provide mentorship calls, group coaching, private digital communities, social-media groups, events, on-call support, legal advice, medical or mental-health services, therapy, financial advice, or employment-placement services.

​​

​

2. Client Responsibilities

​

Client will provide timely access to the information, people, and decisions reasonably needed for REVEL to perform the services. Each individual participant is responsible for attending scheduled sessions, completing agreed preparation, and making their own decisions regarding the application of coaching or advisory guidance.

​

When an employer sponsors coaching for an employee or executive, the employer is responsible for confirming that it has authority to enter into the engagement and that the participant has been informed of the engagement’s purpose, scope, and confidentiality structure.

​

​

3. Scheduling and Rescheduling

​

Sessions, workshops, and other services will be scheduled by mutual agreement. A participant who needs to reschedule a one-to-one session should provide at least 24 business hours’ notice whenever possible.

​

Missed sessions or cancellations with less notice may be treated as delivered, except where REVEL agrees otherwise in writing. REVEL may reschedule services due to illness, travel disruption, emergency, or other reasonable circumstances and will work in good faith to identify an alternative time.

​

​

4. Fees and Payment

​

Fees, payment timing, and any reimbursable expenses are set forth in the Engagement Documents. Unless otherwise stated there, invoices are due upon receipt.

​

Client is responsible for paying all amounts due under the applicable Engagement Documents. REVEL may pause or defer services if an undisputed invoice remains unpaid after notice to Client.

​

Fees paid for services already delivered are nonrefundable. Any change to the engagement scope, participant count, travel requirements, or expected level of effort may require a written change order or revised Engagement Documents.

​

​

5. Confidentiality

​

REVEL recognizes that executive coaching and advisory work often involves sensitive professional and personal information. REVEL will keep Client Confidential Information confidential and will use it only to perform the services, except where disclosure is authorized by Client, required by law, or reasonably necessary to prevent a serious threat of harm.

​

“Client Confidential Information” means nonpublic information shared with REVEL by Client or a participant in connection with the engagement, including coaching conversations, business plans, personnel information, and assessment or feedback information.

​

When an employer sponsors coaching for an individual participant, individual coaching conversations remain confidential to that participant. REVEL may share only the progress updates, themes, objectives, or other information that the employer and participant have expressly agreed may be shared. REVEL will not disclose the content of individual coaching conversations without the participant’s permission, except as required by law or as described above.

​

Client and participants agree to respect the confidentiality of information shared by others during any group or team-based REVEL experience.

​

​

6. Assessments and Third-Party Tools

​

Certain engagements may include assessments, feedback tools, or third-party platforms, such as Cloverleaf. Where used, participation and access are subject to the applicable third party’s terms and privacy practices.

​

REVEL will use assessment and feedback information only for the engagement’s intended professional-development purpose. Client is responsible for obtaining any necessary participant notices or consents unless REVEL expressly agrees otherwise in writing.

​

​

7. Intellectual Property

​

REVEL retains all right, title, and interest in its pre-existing and independently developed intellectual property, including its methods, frameworks, materials, templates, exercises, content, trademarks, and know-how, including ABOVE CENTER®, REVEL®, REVEL SEARCH®, REVEL90®, and related marks.

​

Subject to full payment of applicable fees, REVEL grants Client a limited, non-exclusive, non-transferable license to use materials provided by REVEL solely for Client’s internal business or professional-development purposes. Client may not copy, publish, sell, sublicense, distribute, modify, or create derivative works from REVEL materials without REVEL’s prior written consent.

​

Client retains ownership of its own information and materials. Unless otherwise stated in the Engagement Documents, Client may use deliverables created specifically for Client’s internal purposes; REVEL retains ownership of the underlying REVEL methods, frameworks, templates, and know-how incorporated within them.

​

​

8. No Guarantee of Results

​

REVEL will provide services with reasonable professional care. However, coaching and advisory outcomes depend on many factors outside REVEL’s control, including Client’s decisions, participation, implementation, organizational conditions, and market circumstances.

​

REVEL does not guarantee any particular business, financial, employment, leadership, performance, or personal result. Client remains solely responsible for all decisions and actions taken in connection with the services.

​

​

9. Professional Boundaries

​

REVEL provides executive coaching, leadership development, and strategic advisory services. REVEL does not provide legal, tax, accounting, medical, psychological, therapeutic, investment, or other licensed professional advice.

​

Client and participants should consult qualified professionals for advice in those areas. Coaching is not therapy and is not a substitute for mental-health treatment or emergency services.

​

​

10. Limitation of Liability

​

To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of goodwill, or business interruption, arising from or related to the services or these Terms.

​

REVEL’s total liability arising from an engagement will not exceed the fees actually paid to REVEL under the applicable Engagement Documents during the six months preceding the event giving rise to the claim.

​

Nothing in these Terms limits liability that cannot lawfully be limited under applicable law.

​

​

11. Indemnification

​

Client will defend, indemnify, and hold harmless REVEL and its members, employees, contractors, and agents from third-party claims, losses, damages, liabilities, and reasonable attorneys’ fees arising from Client’s unlawful conduct, Client’s breach of these Terms, or Client-provided materials that infringe another party’s rights.

​

​

12. Term and Termination

​

The term of each engagement is set forth in the Engagement Documents. Either party may terminate an engagement as provided in those documents or, if no termination provision is stated, upon 30 days’ written notice.

​

Either party may terminate immediately for a material breach that is not cured within 10 days after written notice, or immediately if the breach cannot reasonably be cured. Client remains responsible for fees and approved expenses incurred through the effective date of termination.

​

​

13. Governing Law and Disputes

​

These Terms and each engagement are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

​

Before initiating a formal claim, the parties will first attempt in good faith to resolve the dispute through direct discussion. Any legal action arising from these Terms or an engagement must be brought in the state or federal courts located in St. Johns County, Florida, and each party consents to that jurisdiction and venue.

​

​

14. General Terms

​

The Engagement Documents and these Terms constitute the entire agreement between the parties regarding the applicable services and supersede prior discussions or understandings on that subject. If there is a conflict between these Terms and the Engagement Documents, the Engagement Documents control.

​

Any amendment or waiver must be in writing and signed by both parties. If a provision is held unenforceable, the remaining provisions will remain in effect. Client may not assign an engagement without REVEL’s prior written consent. REVEL may use qualified employees or independent contractors to perform services, while remaining responsible for their performance.

​

REVEL may update these Terms from time to time. Updated Terms apply prospectively to engagements entered into after the effective date shown above, unless Client agrees otherwise in writing.

​

​

15. Contact

​

Questions about these Terms may be directed to:

Revel Coach LLC
marcy@revelcoach.com